5 Common Web Hosting Issues and their Solutions
Web hosting support teams have to deal with a wide variety of issues. Many issues are purely technical. Others are a matter of communication between the hosting company and the customer. Some might just be the result of getting upset (who wouldn’t get upset after seeing their site go down?). To truly succeed in the saturated web hosting market, web hosts need to address the issues with a smile on their face and the best technical solutions at hand.
Here are the five most common web hosting issues I have seen from my experience in web hosting and how to address them:
1. How do I login to my account?
One of the first questions a new web hosting customer has after sign-up is “how do I login to my account?” It is a good question that often has two parts:
- Where do I go to login?
- What login information do I use?
The answer to both of questions may be right in front of you. Most web hosts send a well structured and thorough welcome email to new customers with account information, IP addresses, nameservers and a control panel URL to login and access your account. Most support teams should be able to answer the question without any trouble, but to make sure you get the service as quickly as possible, have all of the information you might need to verify your account handy. Include the last four digits of your credit card number, your domain name, name, etc. in the initial support ticket/email and it will help move the process along much faster.
2. Why isn’t my email working?
A lot of shared hosting customers use their accounts for email and that’s about it. Because of this, a lot of questions are about email. Common reasons for email not working are:
- The entire account and/or email account are exceeding their respective disk quotas
- The the password is incorrect
- The account is configured incorrectly
- There is a server level issue.
To fix these issues, check out your account and the configuration of your account in your email client first. See if email can be sent from webmail. If it can, then the problem is likely with the configuration of your desktop client. Try setting it up again, and if it still doesn’t work, ask your host to check into the account further.
3. How do I install –script-?
Many customers will signup with a web host with the specific intent of setting up a particular script (i.e. WordPress, Joomla, phpBB). How to set these scripts up (or what software to use) should be explained in a getting started section of your web site. How to access the getting started section should be prominently featured in the welcome email and when a customer emails or calls to ask how to setup the particular script, the representative that works with that customer can point them to that section of your web site and explain how it can help them. New customers should always be on the look out for programs like Fantastico, which make installing a variety of scripts a one minute process. Always check for Fantastico or a similar program before signing up for a web host if you think being able to easily install common scripts is important to you.
4. How do I get more domains working on my account?
The processes surrounding addon and parked domains can be very confusing to new web hosting customers. Addon and parked domains need to have the same DNS as the primary domain. Parked domains don’t do much, whereas add-on domains are usually fully functional domains within your primary control panel. Sometimes an addon domain will not be added properly on the server level, so if it still does not work after 48 hours, ask your web host to check into it.Source Read More
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